Shipping and Returns

Shipping
Shipping is included in the price you see for computers. iFoster has negotiated a low flat rate for every computer shipped. However, if you are ordering more than 10 items please contact iFoster with your order rather than go through the online order process. Please email iFoster at rcp@ifoster.org or call us at
1-855-936-7837.

Returns
Returns for wrong delivery, please contact iFoster at
rcp@ifoster.org or call us at 1-855-936-7837.

Warranty
Every refurbished computer comes with a 90 day (from the day of shipping) warranty for full replacement if the hardware fails. Our partner, CDI refurbishes and sends out thousands of computers a month. They have a less than 2% hardware failure rate. However, should you have a hardware failure within your first 90 days, please follow our warranty and return guidelines outlined below.

Warrantied Service
Warranty cards are shipped with every computer. Requirements for warranty service is a dated sales receipt and the warranty card that comes with the unit. Serial number must match.

What to do when service is needed:
a. Contact iFoster at
1-855-936-7837 or rcp@ifoster.org

b. If iFoster determines your computer needs to be replaced, a return shipping label will be emailed to you.

c. Print off the label.

d. Package equipment back in its original carton or box, or equivalent, properly packed to withstand the hazards of shipment and be fully insured.

e. Inside the package, please include 1) copy of your sales receipt, 2) copy of the warranty card with model and serial number, 3) note with a description of the problem

f. Have box picked up or take to the appropriate shipper (UPS, Fed Ex, USPS).

g. A new equivalent or better computer (either laptop or desktop depending on your original order) will be shipped out to you once your equipment has been received and the hardware failure confirmed.

h. If you have any questions, you can always email iFoster at rcp@ifoster.orgor call us at
1-855-936-7837

NOTE: For damage resulting during shipping to you, please make sure you make an immediate claim and have it examined by the shipper. (Often, you can refuse delivery due to damage and have it shipped back automatically)

CALL US OR EMAIL US AT 1-855-936-7837 rcp@ifoster.org