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My Order
Has my order shipped?
 
When your order ships you will receive an email notification that includes tracking information so you can track your shipment. Most orders ship via UPS. Orders typically take 3-5 business days to process since every individual computer is imaged with Microsoft software, properly licensed and tested before shipping.
 
If you are concerned you didn't get your email notification and you did set up an iFoster store account then click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. If you did not set up an iFoster store account then email us at rcp@ifoster.org or call us at 1-855-936-7837 and we'll look it up.
How do I change quantities or cancel an item in my order?
 
If you set up an iFoster store account when you placed your order click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
 
If you did not set up an iFoster store account when you placed your order, please email rcp@ifoster.orgor call us at 1-855-936-7837 and we'll make the change for you.
How do I track my order?
 
You should have received an email notification with your shipment tracking information. Go the website of the shipping company uses (usually www.ups.com) and type in the tracking number sent to you. This will give you an up-to-date status of your shipment location and estimated delivery date.
 
If you set up an iFoster store account when you placed your order, you can also click the "My Account / Order Status" link at the top right hand side of our site to track your order.
 
If you did not set up an iFoster store account when you placed your order and have misplaced your shipment email notification, please email rcp@ifoster.org and we can send you another copy.
My order never arrived.
 
If you have received an email notification of shipment and your tracking status when you check with the shipping company says delivered, please email us immediately at rcp@ifoster.org or call 1-855-936-7837 so we can track your parcel down.
 
An item is missing from my shipment.
 
Please check your shipping notification email that all items have shipped. If you have a partial shipment, the email will clearly state Partial Shipment. If your email notification does not say partial, please contact rcp@ifoster.org or 1-855-936-7837 for assistance.
 
In addition, if you created an iFoster store account when you placed your order, click on the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact rcp@ifoster.org or 1-855-936-7837 for assistance.
My computer has missing or incomplete parts.
 
If any computer arrives with missing or broken parts (e.g. your desktop arrived without a keyboard or mouse, missing power cord parts) please email us immediately at rcp@ifoster.org or call us at 530-214-0558.
 
My computer says it needs an authorization code to use Microsoft software. What do I do?
  Every computer comes with a Product Key Code to authorize the use of your Microsoft software. You should have received a document with your computer that lists your product key code and gives you instructions. If you don't have it or have any trouble, please contact us immediately at www.rcp@ifoster.org or at 530-214-0558.